Question 1

What does Starline VPS provide?

Accepted Answer

Starline VPS provides fully managed application hosting and deployment. Instead of giving you a server to manage, we handle infrastructure, deployments, monitoring, security, and updates so you can focus on building and running your application.

Question 2

Do I get access to a server or operating system?

Accepted Answer

No. We do not provide direct server, root, or operating system access. The infrastructure is fully managed by our team to ensure stability, security, and reliability for all applications.

Question 3

How do I deploy my application?

Accepted Answer

You deploy your application through our platform using supported deployment workflows. We handle builds, releases, rollbacks, and environment configuration for you as part of the managed service.

Question 4

What types of applications can I host?

Accepted Answer

Starline VPS is ideal for SaaS products, APIs, web applications, internal tools, and production workloads that need reliability without infrastructure management.

Question 5

Which plan should I choose?

Accepted Answer

For most SaaS and production applications, the Standard plan is the best starting point. It covers the majority of real-world use cases, and you can upgrade later if your needs grow.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your plan at any time from your dashboard. Upgrades take effect immediately, and downgrades apply at the next billing cycle.

Question 7

Where are applications hosted?

Accepted Answer

Applications are hosted on reliable, globally distributed infrastructure chosen and managed by Starline VPS to optimize performance, availability, and security.

Question 8

How do you handle security?

Accepted Answer

Security is managed by us. This includes secure infrastructure configuration, network protection, automated updates, and monitoring. You are responsible only for the security of your application code and data.

Question 9

Do you provide backups?

Accepted Answer

Yes. Automated backups are included depending on your plan. While we take regular backups, we still recommend keeping external backups of critical data for maximum safety.

Question 10

What happens if something goes wrong?

Accepted Answer

We monitor applications and infrastructure continuously. If an issue occurs, our team investigates and resolves it. You’ll be notified of relevant incidents and updates as needed.

Question 11

Can I run multiple applications?

Accepted Answer

Yes. Each plan supports a defined number of managed applications. The Standard plan supports multiple production applications, which is sufficient for most teams.

Question 12

Do I need DevOps or infrastructure experience?

Accepted Answer

No. Starline VPS is designed for teams that don’t want to manage infrastructure. We handle operations so you don’t need DevOps expertise to run production applications.

Question 13

What payment methods do you accept?

Accepted Answer

We accept major credit cards and other supported payment methods. Subscriptions are billed monthly in advance, and invoices are available in your dashboard.

Question 14

How does team access work?

Accepted Answer

You can invite team members to collaborate on applications. Permissions are managed at the application level rather than server access.

Question 15

What is your refund policy?

Accepted Answer

If you’re not satisfied, you can contact support within the first 30 days to request a refund. Refunds are reviewed on a case-by-case basis.

Question 16

What kind of support do you offer?

Accepted Answer

We provide hands-on support from real engineers. Support is available through our ticket system, and higher plans include faster response times.

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